Name tag FAQ: ordering, materials, fasteners and shipping
Short answers to the questions we get every day about ordering, materials, fasteners and shipping. Can't find yours? Call 1-844-938-2463 or write to us at sales@nametag.ca.
Ordering and proofs
Is there a minimum order?
No. You can order a single name tag, and it ships free anywhere in Canada like any larger order.
How do I order name tags?
Send us your logo and the list of names with the quote form, by email at sales@nametag.ca or by phone at 1-844-938-2463. We send you a free proof and the price, you approve it, and we make your tags.
Do I see the design before you make it?
Yes. We send you a finished design and the price first, usually the same business day. The proof is free and you are under no obligation.
How much does a name tag cost?
Engraved plastic name tags start at $10.99 each and printed metal name tags at $11.99 each, with volume discounts from 4 tags. Use the price calculator on the home page to see your exact price.
Can you send me samples?
Yes. We can mail you a free stock sample of the materials and finishes so you can feel them before you decide.
Reorders and new employees
A new employee starts next month. Can I order just one tag?
Yes. We keep your design on file, so a new name is a one-line email or phone call, billed at the single-tag price.
Can we get the volume price and order a few tags at a time?
The volume discount applies to each order. Tip: group new hires in one order, or add a few blank tags for future staff, to reach the discount that starts at 4 tags. Reorders take 2 minutes online with the reorder code on the back of your tags.
We already have name tags. Can you match them?
Yes. We can create an exclusive model for your organization and keep it on file, so every reorder matches the tags your team already wears. Write to sales@nametag.ca with a photo of your current tag.
Materials, sizes and text
What materials are your name tags made of?
Engraved plastic, printed aluminum (brushed silver, gold, copper or white) and solid brass. You can also order a custom shape. Compare them on the engraved plastic and metal name tags pages.
Do you make engraved metal name tags?
Our metal name tags are printed in full colour: the colour is sealed into the coating of the metal and lasts for years of daily wear, even on solid brass. For a classic engraved two-tone look, choose engraved plastic, which comes in about 50 colour pairs, including black engraved to silver or gold. If you need engraved metal, mention it in your request and we will tell you what is possible.
What size is a standard name tag?
Our standard size is 3 × 1 inches (7.6 × 2.5 cm), with square or round corners. Any size up to 3.75 × 1.75 inches (9.5 × 4.4 cm) costs the same price, which helps with long names or a large logo.
What text size do you use?
By default, 24 pt for the first name, 18 pt for the last name and 14 pt for the title, in a plain sans-serif font. If the name must be read from farther away, read our guide to name tag font size.
Can I add the name myself?
Yes, two ways. Use a permanent marker (see name tag accessories); on printed metal tags, lighter fluid erases it. Or print the name on a clear label with a label printer such as a Brother P-touch; these print in black, so choose a light material.
Fasteners and wearing
Pin or magnet: which fastener should I choose?
A pin comes standard. It is held by an adhesive plastic piece and can slightly mark clothing over time. A magnetic fastener adds $1.50 per tag before the volume discount: a magnet and a steel plate that hold through a suit jacket, leave no holes and simply release if the tag is pulled.
I lost a magnet. Can I order a replacement?
Yes. Order a complete magnetic fastener (magnet and steel plate) in name tag accessories; the magnet is not sold alone.
Which side should a name tag be worn on?
We recommend the left side, with the bottom edge level with the underarm, and the same side for the whole team. See our name tag placement guide.
Production and shipping
How long does it take?
Production takes 1 to 2 business days once you approve the proof, then we ship your tags right away. With free lettermail, allow 2 to 4 more business days for delivery. Need your tags by a set date? Tell us in your request: a rush is sometimes possible.
How much is shipping?
Shipping is free on every order, anywhere in Canada: by Canada Post lettermail, usually 2 to 4 business days and without tracking, or by tracked regular parcel for orders of $150 or more before taxes.
Can I get faster or tracked shipping?
Yes. Purolator Ground or Express can be added to your quote at extra cost. Tell us your deadline and we will suggest the best option.
When do you ship my order?
As soon as everything you ordered is made. If one item takes longer than usual, we send it later at no extra shipping cost.
Where are your name tags made?
In Quebec City, by Wetag (Estampes-Ray inc.). We answer in English and French.
Still have a question?
Ask us directly. Free shipping across Canada, no minimum quantity, production in 1 to 2 business days.
Free proof before anything is produced — and we can mail you a stock sample of the materials and finishes so you can feel them before you decide.